Jess Brady knows that implementing the right technology is only part of the equation. The people using it need to understand it, trust it, and be able to sustain it. As a CRM Consultant at BPS, she works alongside institutional teams through implementations, audits, and improvements, helping them build processes that are thoughtful, practical, and designed to last.

Jess brings over two decades of experience across nearly every type of higher education environment, from large to small, public to private, and two- to four-year institutions. Her expertise spans operations management and CRM solutions, particularly Slate, but her approach is distinctly people-centered. Having guided teams through significant changes in processes, practices, and technology, Jess understands that change can be difficult. She takes particular pride in helping people move through that uncertainty and arrive at a simpler, stronger way of working.

Jess earned a B.A. in Theater from Rockford University. She believes higher education changes lives and is motivated by helping make that opportunity accessible to more people. Outside of BPS, you'll find her gardening, tap dancing, or spending time with her kids.