MEd, PMP, FAAC

Jeanne has worked as a practitioner and consultant in financial aid and enrollment management for over 20 years.

Prior to founding BPS, Jeanne was co-founder, President, and CEO of Third Coast Higher Education, a national financial aid and enrollment management consulting firm. She has extensive experience in financial aid and project management, system implementation, compliance, business process review, training, and auditing support.

Jeanne has wide-ranging expertise working with student information systems, including Oracle PeopleSoft, Ellucian’s Colleague and Banner, and College Board PowerFAIDS. She is an expert at developing solutions to improve student service, processing efficiency, and compliance with federal and state financial aid regulations. Her innovative and experienced approach has led to many successful outcomes, including participation in more than thirty Financial Aid Federal Program review responses and related process improvements. Jeanne completed her NASFAA Certified Financial Aid Administrator exam in the fall of 2023.

PhD

Rob brings more than two decades of experience to client engagements and a proven track record of increasing enrollment and revenue across market segments.

Prior to founding BPS, Rob served as the VP for Enrollment Management at Assumption University, where he was responsible for undergraduate and graduate admissions, financial aid, enrollment marketing, enrollment operations, and athletics.

As VP for Enrollment at Beloit College, Rob led the creation of a multi-year strategic enrollment management plan built on input from faculty, staff, students, alumni, and board members and endorsed by the college’s governing bodies; he also led the team responsible for enrolling Beloit’s largest first-year class since 1975.

Rob has helped public and private institutions develop marketing plans, optimize price increases, and determine student satisfaction and retention drivers.

Rob has presented on enrollment management and financial aid topics at numerous national conferences, including ACT, AACRAO, AMA, and the College Board.

Rob holds master’s and doctoral degrees in social psychology from Princeton University, a Bachelor of Arts in psychology from Bates College, and a certificate in enrollment management leadership from the University of Southern California.

FAAC

Vicki has extensive experience working with a vast array of financial aid systems and software. With more than twenty years of practice in the field, Vicki is an expert in the use and navigation of the National Student Loan Database System, Common Origination and Disbursement, Central Processing System and numerous federal and state financial aid programs. She also has a comprehensive background in working with third party vendor systems to create, process, and edit aid packages. Vicki has developed algorithms for QC rules and automated packaging, and has wide-ranging ability in report writing and data analysis. VIcki is also a NASFAA Certified Financial Aid Administrator, she completed her exam in the fall of 2023.

MPA

Becki brings over 25 years of leadership in higher education, specializing in student-centered financial aid systems and strategic enrollment planning. Prior to consulting, Becki most recently served as the Director of Financial Aid and Scholarships at UC Irvine, she led with vision, innovation, and a deep commitment to equity, overseeing multimillion-dollar budgets and programs that served tens of thousands of students annually.

Becki’s expertise spans policy development, compliance, and cross-campus collaboration, with notable experience implementing advanced CRM and and financial planning technologies. Her dynamic approach has consistently driven institutional growth, increased accessibility, and enhanced student support. Prior to her time with BPS, she also held senior roles at California Baptist University, UCLA, and Northwest University. In those roles she was known for advancing student equity, development and mentoring of financial aid teams, and shaping institutional policy. Becki holds an MPA from California Baptist University and a BA in Business Management from Northwest University.

Jeremiah brings more than 10 years of experience in business operations, project management, and online product management to the Best Practice Solutions team. Jeremiah has held several previous roles at institutions of higher education: University of Illinois at Urbana-Champaign, University of Connecticut, and Iowa State University in the Registrar’s Office and Student Affairs areas. Jeremiah is an expert at identifying inefficiencies, developing alignment strategies, and building the structure to support improvement and continued growth and progress. He has successfully managed the end-to-end development lifecycle in a variety of industries.